Internet services

Brand: CS LOXINFO
Logo :
Website: www.csloxinfo.com
Positioning: Premium
Target segment: Corporate
Main product: Corporate internet services, IDC and IT solutions
Products: corporate leased line, managed internet access service, Internet Data Center, corporate email-service, corporate communications, IT-security system and IT solutions and services.
Long-term direction: Corporate ICT services and cloud computing services.

Internet services provided under the brand “CSLOXINFO” focus on corporate customers comprising large and medium sized companies. Positioning as the premium provider of internet services, we serve customers nationwide with a range of services from conventional to dedicated, sophisticated and managed internet service.

Also available are value added services and customized solutions including corporate email services (e.g. virus scan and spam filtering), security solutions, user access logging, communication services (VOIP, Web Conference, VPN and CCTV etc.), as well as network and computer hardware solutions.

Our Internet Data Center (IDC) features state-of-art computer facilities for cost-effective system hosting or leasing by corporate customers.

Our team of professional engineers is ready to advise and provide solutions to customers around the clock for both internet access and IDC service. Our call centre provides the 24-hour-a-day, 7-day-a-week service.

Sustainability of the global business and Society Business social and environment sustainability
…is the sustainability of our business To develop new products and services to be more relevant to our customers To improve existing products and services to be better for our customers

CS LoxInfo Public Company Limited
With continued improvement, CS LOXINFO becomes the internet service provider with the widest range of services, serving all groups of customer, employing various methods of technology. We can service both the individual and the multi-simultaneous-users, which is called corporate service, particularly for those corporations requiring internet for their businesses operations.

Major Services of the Company

1. Internet service via leased circuit (Leased Line)
   The service is designed for corporate customers who require the Internet for operating their businesses by using many computers at the same time, such as, orders sending and receiving from overseas e-mail, inter-branch data transmission both locally and internationally, online customer service, etc. Last year, 2007, we had strength in sustaining service quality standards with a network capability that could provide continuous service. We had engineering and after-sales services with the ISO9001:2000 certification standard. We also had value added services which were flexible with the requirements of each customer, especially security solutions and network connection service. The target group grows continually, both in number of corporate customers and quantity of the bandwidth utilization for each customer.
2. Internet Data Center or IDC
   IDC is the service within a full scale of Data Center facilities and reliable infrastructure; transmission through large international and domestic network, cooling control operation, robust and redundancy power system. Provided optional services include data back-up service, s ecurity service, disaster recovery site and cloud computing service etc.
3. IT Solution Service for corporate customers
   IT Solution Services include design and implementation of computer and network solution, security system, communication system on IP network etc. The Company provides one-stop service customized by a specific requirement of an individual corporate customer such as

• Managed Service/Network : I nclude fully outsourced network management arrangements, including advanced features like IP communication , , virtual private network (VPNs), managed firewalls , and monitoring/reporting of network servers.
• System Integration Service : Specialize in small and medium business information technology procurement, deployment and support services. CS Loxinfo have partnered with world-class industry's leading technology and local vendors to deliver the most reliable and cost-effective solutions available, including network management systems, mail and basic business application servers, backup, virtualization, anti-spam and anti-virus.
• Cloud Computing and Virtualization : Offer flexible and reliable processing power, bandwidth, and storage capacity, which harness the massive resources of CS Loxinfo data centers and make them available to customers on demand, to meet the changing day-to-day needs of business without the burdens of capital expenses and IT staff overhead.

Market Condition and Competition

Overall, there is intense competition in the Telecommunication Industry. It is not only from the new internet service providers being granted licenses from the National Telecommunications Committee, but also from the new telecommunication network providers. However, we can still continually maintain good performance by implementing policies focused on corporate customers, and expanding our customer base. This should allow us to maintain our leading status among the leased line internet service providers. Our key strengths are as follows:

• The customers, both individual and all levels of business, trust in the quality service under the name “CS LOXINFO”.
• Own International Internet Gateway and National Internet Exchange have been operated and managed in high-quality, reliability and cost-effective for serving customers.
• There are skilled and professional engineers to support in internet service, IT solution and Internet Data Center.
• There are a large number of existing corporate customer base with continual demand in turnkey and professional help for Internet, IT solution and related IT systems.

Marketing Strategy

The Company is committed to provide top-quality internet services, both in access to technical networks and after-sales services, in order to increase usage and the customer base, but with no policy of competing on price. The key marketing strategies are as follows:

1. Build brand image as Thailand’s leading top-quality internet service provider
We positioned CS LOXINFO as a premium internet service, offering a wide range of products and services to respond to various needs by communicating the strength of each service to the customers, as well as delivering the service at the level that the customers will be impressed or satisfied with, both before and after sales.

2.Determine on service and quality improvement
We maintain the policy of managing the international and domestic bandwidth to be sufficient and justified with the number of the users, together with the continuous improvement in efficiency of the nationwide networks. In order to build confidence among customers, ISO9001:2000, and management system with clear indicators and measurement, were implemented.

3. Maintain good relationships with customers
We strive to create the highest customer satisfaction. Other than fulfilling coverage services, demanding proactive technical advice to corporate customers is also offered, e.g., holding knowledge sharing seminars in major provinces across the country, visiting customers regularly, and checking customers’ satisfaction by using survey techniques.

4. Leverage technology to increase competitive advantage
We have continuously invested in the development of the system and network, which not only support the country’s growing demand, but also improves the overall service efficiency.

5. Continuously create new services and solution based on customer needs.
We have continuously developed new services, e.g., Managed Service/Network, System Integration, Cloud Computing/Virtualization.

6. Develop network alliances
Due to the fact that the network has significant impact to the services, we have developed good relationships with all network providers. Moreover, since the company has a large premium corporate customer base, using leased line services, we derive good business and technical cooperation from the alliances.

7. Sales Promotion
We carefully design sales promotion campaigns that fit with our target customers in order to retain current customers and cooperate with alliances in stepping into new markets or launching new services that attract new customers. We also promote campaigns through the media and have marketing activities with our target customers continuously.

Business Opportunity
In light of economic downturn, The Company foresees an opportunity for business expansion to corporate customers who need to manage the cost whilst using a secure IT system to be in compliance with the Computer law. Therefore, in 2011, we will strive to fulfill the requirement s of our corporate customers by further developing the following services ,

• Internet Data Center : The service within a full scale of Data Center facilities and reliable Internet infrastructure including optional services served various customers need.
• Managed Service/Network : The service i nclude s fully outsourced network management arrangements, including advanced features like IP communication , , virtual private network (VPNs), managed firewalls , and monitoring/reporting of network servers.
• System Integration Service : Specialize in small and medium business technology procurement, deployment and support services. CS Loxinfo have partnered with world-class industry's leading technology and local vendors to deliver the most reliable and cost-effective solutions available, including network management systems, mail and basic business application servers, backup, virtualization, anti-spam and anti-virus.
• Cloud computing and virtualization : The service that can offer flexible and reliable processing power, bandwidth, and storage capacity, which harness the massive resources of CS Loxinfo data centers and make them available to customers on demand, to meet the changing day-to-day needs of business without the burdens of capital expenses and IT staff overhead.
  

Nature of Business

Internet data center services, Internet access and satellite uplink-downlink Service for domestic and international communications

414 Phaholyothin Road, Samsennai, Phayathai, Bangkok 10400

90 CyberWorld Tower A, 17 th- 20 th Floor, Ratchadapisek Road, Huai Khwang, Huai Khwang, Bangkok, 10310

Par Value

.......... CS LOXINFO Public Company Limited (CSL), formerly known as CS Communications Company Limited, was established on 20 July 1994 as a joint venture company of CAT Telecommunication Public Company Limited (CAT) and Thaicom Public Company Limited (THCOM). The major business of the Company is the provision of internet data center services, internet and satellite uplink-downlink services for domestic and international communications.

Currently, the operation under the Group could be classified into 5 major business categories as follows:

• Internet Services Business (ISP) : CS LOXINFO provides the top-quality internet services under the name “CS LOXINFO” to respond the customers’ requirements by targeting in the business and corporate customers sectors . In 2010, Internet Services Business contributes 57% of total consolidated revenue, which mainly come from Leased Line Services, Internet Data Center (IDC) Services and Equipment and Solution sales. Moreover, Internet Services Business also contributes 28% of total consolidated net income for the year 2010.
• YellowPages Directories Advertising Business (YP) : CS LOXINFO provides the publishing of the Thailand YellowPages through its subsidiary, Teleinfo Media Public Company Limited (TMC). TMC provides media service for business through YellowPages Telephone Directory and other media services. Additionally, TMC also provides telephone subscribers profile, call center 1188 and audiotex services for general and entertainment information. In 2010, YellowPages Directories Advertising Business contributes 20% of total consolidated revenue, and 14% of total consolidated net income.
• Content Service Provider Business ( Mobile) : CS LOXINFO provides mobile content services and web portal, namely hunsa.com through its subsidiary, AD Venture Company Limited (ADV) by targeting in “Mobile Telephone Consumers users”. In 2010, Mobile Content Services Business contributes 15% of total consolidated revenue, and 54% of total consolidated net income.
• Printed Classified Magazines (Print) : CS LOXINFO provides sub-advertisement and classified services through its subsidiary, Watta Classified Company Limited (WATTA) which is provided sub-advertisement and classified services and also publishes and sells various publications from daily and weekly newspapers to weekly, monthly, bi-monthly and year magazines to pocket books and others. In 2010, Printed Classified Magazines Business contributes 7% of total consolidated revenue, and 1% of total consolidated net income.
• Satellite uplink-downlink Service Business (Uplink-Downlink) : CS LOXINFO was granted a concession from CAT Telecom Public Company Limited (“CAT”) to provide television signal and internet access via satellite for a period of 22 years from 9 August 1994 to 8 August 2016 to provide comprehensive Uplink/Downlink services such as TV signaling via satellite and live satellite broadcasting. In 2010, Satellite uplink-downlink Service Business contributes 1% of total consolidated revenue, and 3% of total consolidated net income.

As at 25 August 2010, the Company’s major shareholders are DTV Service Company Limited (“DTV”), Singapore Telecommunication Limited (SingTel) and Thai NVDR Company Limited with a shareholding of 39%, 13% and 4%, respectively.

The Company’s Progress and Development